Terms of service
Terms of Service
These Terms of Service govern your use of awandukan.com and purchases made from Awandukan. By visiting our website, placing an order, or using our services, you agree to these terms.
1. About Awandukan
Awandukan is an online general store serving customers across Pakistan. We offer products from different categories and provide Cash on Delivery (COD) where available.
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, or use it for fraudulent activity.
We may restrict access, refuse service, or cancel orders if we reasonably believe our services are being misused.
3. Product Information
We make reasonable efforts to display product descriptions, images, prices, specifications, and availability accurately.
However, product colors, packaging, design, or minor details may vary slightly from what appears on your screen.
We may update product information, prices, and availability without prior notice.
4. Orders
When placing an order, you must provide accurate and complete information, including your:
Name
Contact number
Delivery address
Other required order details
An order is not fully confirmed until accepted by Awandukan.
We may cancel or refuse an order due to:
Product unavailability
Incorrect pricing
Incomplete customer information
Delivery limitations
Suspected fraud or misuse
Other reasonable operational reasons
5. Pricing
All prices displayed on awandukan.com are in Pakistani Rupees unless stated otherwise.
Prices may change without prior notice.
If an obvious pricing error occurs, we may contact you before processing the order or cancel the affected order.
6. Cash on Delivery
Cash on Delivery is available for eligible orders and locations.
Customers must provide a valid contact number and complete delivery address.
Repeated refusal of confirmed COD orders may result in restrictions on future purchases.
7. Shipping and Delivery
We aim to deliver orders across Pakistan through available courier services.
Estimated delivery times are not guaranteed and may be affected by:
Courier delays
Weather conditions
Public holidays
Remote locations
High order volumes
Operational circumstances beyond our control
For more details, please review our Shipping Policy.
8. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy.
We may request order details, photos, videos, or other reasonable evidence before approving a return, replacement, exchange, or refund.
9. Order Cancellation
Orders may generally be cancelled before dispatch.
Once an order has been shipped, cancellation may not be possible. The applicable return process may apply after delivery.
10. Customer Responsibilities
Customers are responsible for:
Providing accurate order information
Checking product details before purchasing
Being available to receive confirmed orders
Using products according to instructions
Reporting genuine order issues promptly
11. Fraud and Misuse
Awandukan may cancel orders or restrict future purchases in cases involving:
Fraudulent orders
Fake return or refund claims
Repeated unjustified COD refusals
Abuse of customer support
Misuse of our website or policies
12. Intellectual Property
The Awandukan name, logo, branding, website design, graphics, text, and other original content belong to Awandukan or its respective licensors.
You may not copy, reproduce, distribute, modify, or commercially use our branding or content without permission.
13. Third-Party Services
We may use third-party services such as:
Courier companies
Payment providers
Website hosting services
Analytics services
Social media platforms
These third parties may have their own terms and privacy policies. Awandukan is not responsible for their independent actions or policies.
14. Limitation of Liability
To the extent permitted by applicable law, Awandukan will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, delivery services, or products.
Nothing in these terms is intended to remove rights that customers are entitled to under applicable law.
15. Privacy
We may collect and use customer information to process orders, arrange delivery, provide support, prevent fraud, and improve our services.
For more information, please review our Privacy Policy.
16. Changes to These Terms
We may update these Terms of Service from time to time.
Updated terms will take effect when published on awandukan.com.
Continued use of our website after changes are published means you accept the updated terms.
17. Governing Law
These Terms of Service are intended to be governed by the applicable laws of Pakistan.
18. Contact Us
For questions about these Terms of Service or your order:
Store: Awandukan
Website: awandukan.com
Email: info.awandukan@gmail.com
Contact Number: 03434149692
Delivery Area: All over Pakistan
Payment Option: Cash on Delivery available where applicable